Return policy

Due to the nature of our products, all sales are final. We do not accept returns of cannabis seeds once shipped. If something goes wrong with your delivery, though, we are here to help.

  • All sales final
  • 7 days to report a problem
  • Refund or replacement

This page summarizes our policy. The full conditions are in our Terms and Conditions.

Exceptions

Refunds or reshipments may be issued at our discretion only in the following cases:

  • Order not delivered (confirmed by the carrier).
  • Order damaged during shipping.
  • Incorrect items shipped.

How to submit a claim

Claims must be submitted within 7 days of delivery and must include clear photographic evidence. Please send your request through our contact form and include your order number. We cannot process refunds or reshipments without this information.

Refund or replacement

If your claim is approved, we will issue a refund to the original payment method used at checkout or ship a replacement, depending on the case. Approved refunds are typically processed within 5 to 10 business days.

Authorized returns

Returns sent without prior authorization will not be accepted. If a return is authorized, it must be sent to:

Ecommerce Logistics Solutions LLC
120 Manfre Rd
Watsonville, CA 95076
United States
Email: [email protected]
Phone: +1 (305) 458-9606

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