Frequently asked questions

Everything you need to know about orders, shipping, payments and guarantees. If you cannot find your answer, write to us: we reply within 24 hours.

Orders and shipping

How long will my order take?

Orders ship from our warehouse in California with tracking. Processing and delivery times depend on the shipping method you choose at checkout; you will find them all in Shipping information.

How much is shipping?

Shipping is free on every order over $99. On smaller orders, the cost depends on the USPS method you choose at checkout; all the rates are in Shipping information.

Is there a minimum order?

No. You can place an order of any amount, even a single pack of 3 seeds. And on orders over $99, shipping is free.

Is shipping discreet?

Yes. Every order is shipped discreetly and securely, and you get a tracking number as soon as it leaves our warehouse.

Do you ship to my state?

We ship only within the United States, from our warehouse in California. Alaska and Hawaii are covered by USPS Priority Mail. We do not offer international shipping.

What should I do if I have not received my order?

Check your tracking first. If your order has not arrived, email us at [email protected] with "order not received" and your order number in the subject line, and we will look into it.

Can I change my shipping address?

Yes, as long as your order has not shipped. Email us as soon as possible at [email protected] with your order number. Once it has shipped, we may not be able to make changes.

Payments

Which payment methods do you accept?

Visa and Mastercard cards, Venmo, and Bitcoin and other cryptocurrencies. More information in Payment methods.

Is it safe to pay on your website?

Yes. All payments are processed securely by authorized third-party payment providers, and we never see or store your full card details. See Payment methods.

Returns and guarantee

Can I return my order?

Due to the nature of our products, all sales are final. The exceptions are orders not delivered (confirmed by the carrier), damaged during shipping or with incorrect items: report them within 7 days of delivery with clear photos. We explain how in Return policy.

What if a seed does not germinate?

You are covered by our germination guarantee: email us within 30 days of receiving your order with your order number, the strain and some photos, and we will look into it.

Deals

Do you have any deals?

Yes: the bigger the pack, the lower the price per seed, and shipping is free on orders over $99. More information in Promotions.

Other questions

Do I need to be 21 to buy?

Yes, our store is for adults 21 and over only. Our seeds are sold as collectible souvenirs; growing cannabis is not legal everywhere, so check your state and local laws.

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