Frequently asked questions

We pack orders within 24 hours. After that it depends on the destination and carrier: within Spain, 1 to 2 business days with Correos Paq Premium (2 to 3 in the Balearic Islands); with Correos, 3 to 6 days within Europe; with UPS, 2 to 5 days within the EU. All delivery times are in Shipping information.

Shipping is free on every order of €75 or more, the Balearic Islands included. On smaller orders it costs €7 within Spain (mainland and the Balearic Islands) with Correos Paq Premium and €9 to all other destinations with Correos. Nacex and UPS have their own rates, shown in the basket.

No. You can place an order of any amount, even a single pack of 3 seeds. And from €75, shipping is free.

Yes. The name BULK GENETICS does not appear on the parcel: it is usually a brown kraft paper padded envelope, and the sender shown is our company name, GLOBAL WEB MARKT, S.L.

Within Spain (mainland and the Balearic Islands) we ship with Correos Paq Premium or Nacex, and to all other destinations with Correos (within the European Union, also with UPS). For logistical reasons, we do not ship to the Canary Islands, Ceuta or Melilla. In the basket you will see the options available for your address.

If you have not received it within the stated time, email us at [email protected] with "order not received" and your order number in the subject line.

Yes, as long as it has not been shipped. Email us as soon as possible at [email protected] with your order number.

Visa and Mastercard (for now, from certain countries only), bank transfer, cryptocurrencies and, on request, other methods such as Skrill or Western Union. More information in Payment methods.

No. We explain why in Payment methods.

Yes, you have 14 calendar days from receipt to withdraw from your purchase. We explain how in Return policy.

You are covered by our germination guarantee: email us within 30 days of receiving your order with your order number, the strain and some photos, and we will look into it.

Yes, every order comes with a gift, and from €30 you can choose free seeds. More information in Promotions.

Yes, purchases are restricted to people aged 18 or over. Our seeds are sold as collectibles; each customer is responsible for knowing and complying with the laws of their country.