Orders and shipping
How long will my order take?
We pack orders within 24 hours. After that it depends on the destination and carrier: with Correos, 3 to 6 days within Europe; with UPS, 2 to 5 days within the EU. All delivery times are in Shipping information.
How much is shipping?
€9 on orders under €75 and free from €75, with Nacex in mainland Spain and Correos to all other destinations. In the Balearic Islands, €15 and free from €150. UPS has its own price, shown in the basket.
Is shipping discreet?
Yes. The name BULK GENETICS does not appear on the parcel: it is usually a brown kraft paper padded envelope.
Do you ship to my country?
We ship with Nacex in mainland Spain and the Balearic Islands, and with Correos to all other destinations. For logistical reasons, we do not ship to the Canary Islands, Ceuta or Melilla. In the basket you will see the options available for your address.
What should I do if I have not received my order?
If you have not received it within the stated time, email us at info@bulkgenetics.com with "order not received" and your order number in the subject line.
Can I change the address or cancel my order?
Yes, as long as it has not been shipped. Email us as soon as possible at info@bulkgenetics.com with your order number.
Payments
Which payment methods do you accept?
Visa and Mastercard, bank transfer, cryptocurrencies and, on request, other methods such as Skrill or Western Union. More information in Payment methods.
Do you accept cash on delivery?
No. We explain why in Payment methods.
Returns and guarantee
Can I return my order?
Yes, you have 14 calendar days from receipt to withdraw from your purchase. We explain how in Return policy.
What if a seed does not germinate?
You are covered by our germination guarantee: email us within 30 days of receiving your order with your order number, the strain and some photos, and we will look into it.
Gifts
Do orders include gifts?
Yes, every order comes with a gift, and from €30 you can choose free seeds. More information in Promotions.
Other questions
Do I need to be of legal age to buy?
Yes, purchases are restricted to people aged 18 or over. Our seeds are sold as collectibles; each customer is responsible for knowing and complying with the laws of their country.
Can't find your answer?
Email us at info@bulkgenetics.com or use the contact page and we will help you.